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We have found Cycle Solutions very efficient, friendly and easy to work with. They have accommodated the way we want to authorise applications and are very responsive when we have queries. Employee feedback has been very positive too.
Great experience - easy to work with and quick to provide solutions during the pandemic
Halton Borough Council has worked with a number of Cycle to Work providers before making the switch to Cycle Solutions. After discussing the service we required Cycle Solutions streamlined the entire process. The service they provide is comprehensive and the knowledge of the products on offer was very confidence inspiring. Regular comments from staff confirmed our thoughts that we were working with a company with a genuine passion for cycling. Our account manager Ceri was fantastic to work with and always on hand to answer any queries. Overall a very professional and motivated company to work with.
Halton Borough Council
Before we launched the scheme, we worked very closely with Cycle Solutions, along with key stakeholders from across the Group, to ensure that this new benefit was well communicated across all parts of the business.
We have several offices across the UK, and a key objective when launching the cycle to work scheme was to ensure that no matter where each employee is based, they still have full visibility of our benefits and the great choice available from our cycle to work scheme provider. The key to the scheme's successful launch was a collaborative effort, with our Internal Communications and Wellbeing teams alongside Cycle Solutions all coming together.
We have a geographically and culturally diverse workforce and as such a key objective when planning our scheme was to ensure all employees had access to the same choice and service. Cycle Solutions visited our sites and spoke with our employees to ensure they received all the information they needed about the bikes available and the scheme.
As well as the uptake being fantastic, reports from our employees have shown that the scheme has been very well received. The reason behind the success was working together with Cycle Solutions to ensure the set-up, implementation and close –off of the scheme went without a hitch. We are now planning our next launch for 2016 and expect to go from strength to strength.
HR Project Manager
Cycle Solutions have been providing a staff cycle to work on behalf of BU since 2015. Cycle Solutions provide a very good service to the university. Since being introduced, hundreds of staff have benefited from the scheme in terms of saving on bike and accessory purchases to support their active travel to work. The scheme has also generated significant savings for the university, which have been able to be reinvested into other sustainable travel initiatives. Cycle Solutions have provided great support to the university to market and promote the scheme, whilst providing ensuring the scheme is very easy to administer. I have been impressed with the customer service provided by the Cycle Solutions team.
We used Cycle Solutions for the first time this year (2015). We changed from an alternative provider and transition/set up was relatively simple. One of the big benefits of using Cycle Solutions from an administration point of view is that they provide their own marketing materials, run roadshows and completely manage the end of scheme process. Cycle Solutions operate their own online shop with the opportunity to include local bike shops if required. The vast majority of staff made a point of feeding back to HR how pleased they were with their bikes!
University of Derby
Reward & Policy Co-ordinator
I am delighted with Cycle-to-work scheme that we have in place with Cycle Solutions – not only is this a great employee benefit, it is a great way for our people to access a new bike and improve their health and fitness. There is always a great range of bicycles and equipment on offer; and it is great to see the number of people making use of this scheme increase each year, and we now have repeat orders!
NHS Property Services Ltd
Head of Compensation and Benefits
Blackpool Teaching Hospitals have been working with Cycle Solutions since the start of 2015 to provide a tax efficient benefit to our staff in the form of the Cycle to Work Salary Sacrifice scheme.
We find all the members of the Cycle Solutions team to be friendly and helpful and the schemes are proving to be increasingly popular.
Blackpool Teaching Hospitals NHS Foundation Trust
Staff Benefits & Expenses Manager
Cycle Solutions, visited 7 key sites from Cardiff to Caernarfon and employees were drawn to their 'Virtual Shop' road show events where they could sample some of the bikes and equipment available through the tax efficient benefit scheme.
Before we launched the scheme we contacted a number of water companies in other regions to gauge the likely uptake. Most said that they had achieved an average of 3% to 4%. Clearly our workforce really appreciated this benefit.
Dwr Cymru (Welsh Water)
HR Advisor – Pensions
Aneurin Bevan Health Board has used Cycle Solutions as its contracted partner to deliver our Cycle to Work scheme under salary sacrifice arrangements since the Health Board began its first scheme in July 2009.
We have recently completed our seventh scheme and have had hundreds of staff take part all of whom were impressed with the service and savings to be made.
Cycle Solutions has always been professional, accommodating and helpful in the extreme in delivering savings to both employees and us as an employer.
Aneurin Bevan Health Board
We recently switched from an agreement with a single bike chain provider to Cycle Solutions. Our staff can now choose the best deal from multiple bike retailers and we have seen a huge uptake in employees buying bikes and living healthier lifestyles. Cycle Solutions are simple to use, provide excellent customer service and have greatly reduced the level of paperwork we had for Cycle to Work. We are more than happy to recommend Cycle Solutions.
Sunderland City Council use Cycle Solutions for their Cycle to Work Scheme and have found them to be professional, responsive, approachable and easy to work with over the past 4 years. We would highly recommend their service.
Sunderland City Council
UHS have been with Cycle Solutions for a number of years and over this time the scheme has been very popular with staff, only growing in uptake due to the Covid-19 restrictions. and the increase in popularity of cycling during this. We rarely encounter any issues but when we do, these are always quickly resolved via our account manager, Ceri, and the team.
University Hospital Southampton NHS Foundation Trust
We've had Cycle Solutions up and running for a few months now, and the scheme has been a great success. Ceri's account management has been second to none, in particular. His replies are prompt, and well-informed, and he has helped make the process of hiring bikes very simple.
University of Birmingham
Excellent experience - Ceri our Account Manager is wonderful, the account set up process was quick and easy, and professional, and the ordering system is easy to follow.
Cycle Solutions have been really proactive about helping us to market the scheme. Ceri Griffin in particular has been in touch regularly and has organized pop up shops (pre-COVID19) and also webinars explaining the scheme. We also had bespoke branded posters to help promote the scheme. Ceri has always been really helpful and engaging. I couldn't really ask for anything more.
North Wales Police
Great company!. All staff are very knowledgeable and helpful. My account manager is quick to respond to any query I have and is a pleasure to work with.
Cycle Solutions have provided excellent service to us. The system is easy to set up and use, and Ceri in particular has always been on hand to help and provide extra information if we have needed it.
Marshall Motor Group
UHNM has been working with Cycle Solutions for a number of years to provide our Cycle2Work scheme. Working with them over the last 12 months and throughout the significant challenges brought about by the pandemic, Cycle Solutions has demonstrated exceptional service by providing our organisation with a one-stop-shop for support including a forum for queries, webinar training sessions to encourage engagement and key partnerships with local bike shops which improves access to the scheme for our employees.
Because of this we have successfully modified and improved the C2W offering and generated huge interest and uptake in cycling among our staff, feedback has been extremely positive and resulted in demand for additional cycle facilities on our sites. This joint up approach goes a long way to progressing our commitment to reduce all greenhouse gas emissions to net zero by 2050, and our key goal is to improve access to sustainable travel options on our sites. This encourages partnership working with local authorities and other public sector stakeholders on mutual objectives of green travel and air quality.
Defra group have been working closely with Cycle Solutions since 2016 ensuring that the cycle to work scheme is communicated to all employees. Despite Defra group employee locations being geographically dispersed across the UK, Cycle Solutions team have attended many Employee Offer roadshows, providing information on the scheme and examples of what is available. They also put on Bike Dr events giving employees a free health check of their bicycle. Roadshows and Bike Dr events have been very well received, with lots of positive feedback and requests for return visits. This has helped to increase staff engagement and our uptake has been good. Cycle Solutions are always professional, knowledgeable and supportive including providing all marketing materials, nothing is too much trouble.
Excellent, the scheme runs very smoothly. From an employee experience, I very rarely have to step in for any issues and the service we get from our account manager (Ceri Griffin) when I do need to refer something on is brilliant.
Really great solution for us, as well as our clients too. The team have always been fantastic to work with and easy to pick up with if any queries were raised.
We have rolled out the Cycle to Work scheme last year at BPL - the planning, organising and implementing went really smoothly. Everyone that I have dealt with were really very professional. It would have been great to have more bike options available, however, we were on lockdown at that time so understandably stocks were low. Shout out to Ceri for supporting us with the process.
Bio Products Laboratory
Our experience with cycle Solutions has always been very good. The scheme works well and we can always get help if we need it.
Polyco Healthline Ltd
Cycle Solutions have been an excellent company to work with. Since we began working with Cycle Solutions administering the scheme has been simple and straightforward. Employees find the process uncomplicated and easy to understand. Our account manager is always on hand and willing to assist with any queries that arise.
Charles Taylor Limited