Cycle Solutions (Cycle to Work) Limited ("Cycle Solutions") are committed to being transparent when it comes to the collection and use of your data. We appreciate the trust that our customers have in us to use their information carefully, sensitively and only for the purposes of providing our service to them. We are also to committed to ensuring that we comply with the General Data Protection Regulation and the Data Protection Act 2018.
Any personal information collected is controlled by Cycle Solutions (Cycle to Work) Limited and the only information we share is to the services required to fulfil our service agreement to our customers.
We have produced this Privacy Statement to help you understand
If we make changes to this statement we will notify you by updating it on our website. Cycle Solutions will be what is known as the "Data Controller" of the personal data you provide to us. This means that we (Cycle Solutions) will determine the purposes and way in which any personal data are, or will be, processed.
We only request information when a customer places an order or enquiry with us so that we can complete the request in a professional and timely manner.
This information includes:
* Payment card details are only [temporarily] recorded to process telephone orders, online (website) orders are processed using a secure server and no card details are handled or stored by us.
The data outlined above is essential to completing your order used for that purpose only. The Cycle to Work specific information is requested to allow your scheme administrator to identify you as an employee and to approve your order.
We also offer our customers optional inclusion into our marketing communications where we request clear consent to be included. This permission can be changed at any time by the customer through an unsubscribe link included in every email.
The information that we use is obtained through 3 ways.
Data Protection regulations say that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
If we provide a product or service, we hold your data for six years from the end of the August following the transaction.
If you set up an account, but we do not supply a product or service to you, we retain your data for six months following account set-up.
Where customers have opted-in to our communications, live data will be maintained for the duration of the consent period. Once consent is removed by the recipient, data and permissions are also removed from any mailing lists. Minimal data is kept after being unsubscribed as a record of that action.
We control your data in the strictest confidence. We only share selected data outside of our company to external services that are required to complete your order.
All information transmitted to our website is done so via HTTPS and stored within a secure environment.
Store network partners – to maximise the choice and options available to you through the Cycle to Work scheme you may wish to select your cycle to work bike and/or equipment through a member of our nationwide partner store network. All partners will only need to hold the minimum amount of personal information needed in order to fulfil the quotations they provide for you, and/or the orders you place.
Delivery partners – In order for you to receive your goods, Cycle Solutions works with a number of delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
IT Companies – Cycle Solutions works with businesses who support our website and other business systems.
Marketing companies – Cycle Solutions works with marketing companies who help us to manage our electronic communications with you or carry out surveys and reviews on our behalf.
Payment processing – Cycle Solutions works with trusted third-party payment processing providers in order to securely take and manage payments.
Dependant on your purchase method your data may be shared with a bank or finance provider.
Retail finance providers – When you apply for retail finance you will be required to provide consent for your details to be passed to the retail finance provider. Details of how the retail finance provider will process, store and protect your data are included on their website (https://www.v12retailfinance.com/privacy-policy).
We want to keep you up to date with information about new ranges, special offers, services and improvements to our offering and website. When you set up your account with us, we will ask you if you want to receive this type of marketing information.
If you decide you do not want to receive this marketing information you can request that we stop by writing to Data Protection Officer at Cycle Solutions, Unit 6 Europa Way, Fforestfach, Swansea, SA5 4AJ, by email to firstname.lastname@example.org, or by phone on 0330 100 2480, or via the unsubscribe link within each email we sent to you.
You may continue to receive mailings for a short period while your request is dealt with.
You are entitled to request the following from Cycle Solutions, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website ico.org.uk
If you have any general questions about your rights or want to exercise your rights please contact email@example.com.
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner's Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
We may use technology to track the patterns of behaviour of visitors to our site. Information is not used to identify individuals but is collected to provide us with an understanding how our site is being used. This can include using a "cookie" which would be stored on your browser. Cookies are devices that identify your computer to our server and personalise the site for your use. A cookie will not provide us with any personal information about you.
You can amend your browser settings to prevent cookies, but this will affect your use of this site.
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find out more about cookies at http://www.allaboutcookies.org and www.youronlinechoices.com.
Details of our Third-Party Cookies
Cycle Solutions allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which averts you see and click on to get on to our website.
Cycle Solutions is not responsible for the content or privacy policies of Third Parties or their websites.
The following cookies are used on our site:
This policy is under regular review and updated when appropriate.
This policy was last updated on 15.05.18
If you have any questions about the information contained within this policy, please email firstname.lastname@example.org